Customer Support Officer (Corporate)

€22,000 - €24,000  |  Malta

Our client, is seeking a Customer Support Officer to join their team of professionals in their Corporate department.

Responsibilities

  • Answering incoming calls and replying to emails from prospective and existing customers
  • Updating bank’s accounting records
  • Following up on delayed customer requests and conducting the necessary research
  • Adhere to communication procedures, guidelines and policies
  • Go the extra mile for client engagement and retention

Experience

  • Fluency in English, as well as excellent verbal and written communication in both Dutch and French
  • Previous experience in a customer service role will be considered an asset
  • A basic knowledge of banking and financial products is desirable
  • Previous experience in a customer service role will be considered an asset

Skills

  • Excellent time management, and multi tasking skills
  • Customer orientated, and able to adapt / respond to various personality types

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Experienced
  • Employer industry
    Financial Services
  • Languages
    Dutch, English, French

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    BN295
  • Closing Date
    20/01/2021
  • Date Published
    03/12/2020
  • Status
    Interviewing

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