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Customer Support Agent

  Central Malta  |  up to €18,800 Annually 

Our client is looking for a Customer Support Agent to join their growing team and offer customer support mainly over the phone.

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries and/or complaints
  • Communicating with customers through phone, email, social media and live chat.
  • Give customers appointments for their vehicle maintenance at the company’s workshop.
  • Participate in the processes that are required for the workshop to offer an excellent service.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.

Working Hours

  • Week 1: 07.30hrs till 16.15hrs
  • Week 2: 08.00hrs till 17.00hrs

Requirements

  • An O'level standard of education
  • Fluency in both Maltese and English
  • Computer literate
  • Experience working in a client-facing role

Benefits

  • Health insurance
  • Life insurance
  • Annual salary review
  • Employee discounts

Job Reference: JG094

  • Category
    Customer Service
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Work Location
    On Premises
  • Employer industry
    Automotive
  • Languages
    English, Maltese

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    JG094
  • Date Published
    03/09/2024
  • Status
    Shortlisting

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