Customer Support Agent

  Central Malta  |  up to €18,800 Annually 

We are looking for a Customer Support Agent to work on day basis offering customer support mainly over the phone and going out of their way to help with customers’ queries. 

Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries and/or complaints
  • Communicating with customers through phone, email, social media and live chat.
  • Give customers appointments for their vehicle maintenance at the company’s workshop.
  • Participate in the processes that are required for the workshop to offer an excellent service.
  • Communicating and coordinating with colleagues as necessary.
  • Ensure customer satisfaction and provide professional customer support.

Requirements:

  • Have an O-Level standard of education.
  • Be fluent in Maltese and English language.
  • Be computer literate
  • Have some experience working with customer support.

Working Hours

  • Week 1: 07.30hrs till 16.15hrs
  • Week 2: 08.00hrs till 17.00hrs

Benefits

  • Health Insurance
  • Life Insurance

Job Reference: YY063


  • Category
    Customer Service
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Work Location
    On Premises
  • Employer industry
    Automotive
  • Languages
    English, Maltese

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    YY063
  • Date Published
    15/05/2024
  • Status
    Shortlisting

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