Customer Support Agent

Malta  |  up to €23,000 

Our client is seeking to recruit Customer Support Agents to join their Support Team in Malta. Reporting to a Team Lead, your duties will include;

  • Live monitoring of remotely installed application systems.
  • Serve as primary responder for all customer related issues and requests through calls, monitoring the progress of events and acting as a single point of contact for customers and partners.
  • Work with technical teams and third party providers to resolve issues within specific service level agreement times.
  • Analyse data and trends from various sources.
  • Implement changes to the administration system following detailed data analysis.
  • Produce, maintain and update internal reports as required.
  • Developing processes and identifying opportunities for efficiency and automation.
  • Gathering and analysis of market intelligence.
  • Interact directly with clients and provide the necessary support.

Skill-sets and Requirements

  • Ability to work on a 24×7 shift basis in a Service Management Centre.
  • Ability to excel in a team-oriented environment.
  • Technical experience would be desirable.
  • Strong analytical and detail-oriented aptitude with a high degree of accuracy.
  • Excellent communication and organizational skills.
  • Ability to manage time effectively, set priorities and meet deadlines.
  • Ability to learn and adapt to change.

Job Reference: EI414

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
  • Languages

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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