Customer Service Team Leader - German

€23,000 - €25,000  |  Malta

In this position of  German Customer Service Team Leader, you will lead a team of call centre agents taking inbound calls from clients

Responsibilities

  • Professional and disciplinary leadership of our German team (15 - 20 people)
  • Integration of new customer service agents
  • Personal and professional development of the employees through regular coaching and team meetings
  • Communication of corporate goals and quality standards
  • Cross-departmental communication in day-to-day business

Requirements :

  • Experience as a team leader in customer service (Service Centre, Call Centre)
  • Communication and motivation
  • Organisational good planning skills
  • Very good PC knowledge including MS Office applications
  • Native level of German and Very good English both spoken and written
  • Currently living in Malta

Job Reference


  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Experienced
  • Employer industry
    Business Services Support Services

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    KD029
  • Closing Date
    27/09/2019
  • Date Published
    30/08/2019
  • Status
    Processing

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