Customer Service Specialist (German Speaking)

Malta  |  €27,000 - €30,000 

Our client, a free online broker in the trading industry is seeking to recruit a Customer Service Specialist to join their growing team. The selected candidate will have the following responsibilities:

  • Communicating and supporting customers in the required languages whilst translating emails, website information and other matters as required
  • Looking into and investigating customers' issues and coming up with solutions
  • Interacting with various departments to resolve customers' issues
  • Using a comprehensive knowledge of the company website and internal procedures to investigate and resolve the issues 
  • Escalating problems in relation to the company's polices, procedures and protocols
  • Administering client accounting management whilst updating the CRM system
  • Maintaining professionalism at all times and adhering to all company standards during client interactions
  • Assisting with any other special customer service projects
  • Other duties which may be assigned from time to time

Skill-sets and Requirements

  • Fluency in the German and English language is a must, both verbally and written
  • Minimum of 3 years experience in a similar position within financial services, banking or trading
  • Knowledge of front, middle and back office processes especially in the field of securities and derivatives
  • Excellent communication and problem solving skills
  • Ability to work on own initiative and think critically to make decisions
  • Proficient in Microsoft Excel and Microsoft Word
  • Ability to prioritize and meet deadlines
  • Excellent customer orientation skills

Job Reference: ZA056


  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Financial Services
  • Languages
    English, German

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    ZA056
  • Closing Date
    31/01/2023
  • Date Published
    23/11/2022
  • Status
    Shortlisting

Benchmark Your Salary

By using this site, you consent to the use of cookies to improve your user experience through analytics and personalised marketing efforts.