Customer Service Representative (French / German Speaking)

Malta  |  up to €22,000 

Our client within the Aviation industry, is currently recruiting for a Customer Service Representative to join their growing team here in Malta. Reporting to the Commercial Manager, your duties will include;

  • Ensuring excellent service standards by responding efficiently to customer inquiries and maintaining high customer satisfaction.
  • Managing large amounts of emails and incoming calls.
  • Generating sales leads (when necessary)
  • Identifying and assessing customers’ needs to achieve satisfaction.
  • Building sustainable relationships and trust with customer accounts through open and interactive communication.
  • Providing accurate, valid, and complete information by using the right methods/tools.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Handling of customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
  • Keeping records of customer interactions, processing customer accounts and file documents.
  • Following communication procedures, guidelines, and policies.
  • Taking the extra mile to engage customers.

Skill-sets and Requirements

  • Proven customer support experience or experience as a client service representative, must have at least 1 year experience in a customer service role.
  • Fluency in English as well as French and/or German is a must (Written / Verbal)
  • Ability to work under pressure and meet deadlines.
  • Strong phone contact handling skills and active listening.
  • Familiarity with ERP/ CRM systems and practices.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Based in Malta

Education & Experience

O'level standard of Education is desired

Job Reference: XI395

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
  • Languages
    English, French, German

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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  • Date Published
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