Customer Service Agent

€18,000 - €20,000  |  Malta

A new Customer Service Agent is now available within the IT industry. Whilst working on a day basis, your responsibilities will include: 

  • Providing software support on the company's products, remotely, via telephone, email and chat
  • Maintaining highest client satisfaction and positive client relationships
  • Performing problem management and end-to-end problem ownership
  • Participating in scheduled off-shift support (call-out)
  • Providing client-based full training of the software and products
  • Creating well-worded documentation for issues and bugs which are software related
  • Contributing to the knowledge base

Skill-sets and Requirements

  • Minimum 1 year of experience working within Customer Support
  • Excellent fluency in English. Fluency in Maltese is considered a great asset
  • Customer oriented with outstanding etiquette
  • Ability to troubleshoot issues whilst multi-tasking

Education & Experience

A' Level of education would be preferred


  • Health Insurance
  • Life Insurance
  • Mobile Contract
  • Flexible Working Hours with the option to work Remotely when needed
  • Free Parking

Job Reference: FO844

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Information Technology
  • Languages

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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