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Customer Service Agent (German)

Malta  |  €23,000 - €25,000 

Our client is seeking an organized and friendly German Speaking Customer Service Agent to join their
growing team. You will be required to provide top-notch service to our customers across a number of
communication channels for the German market. In this role, you will interact directly with our
customers to answer questions, solve issues and maintain our company’s reputation for high-quality
service.

Responsibilities

  • You will be responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing the products inside and out so that you can answer questions. 
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

    Requirements and Qualifications
     
  • Previous experience in a customer service role
  • High school diploma or equivalent
  • Excellent written and verbal communication skills (both English and German)
  • Ability to foster and maintain relationships
  • Organizational skills with the ability to manage numerous projects and priorities at once
  • Positive and service-oriented attitude
  • Ability to thrive in a fast-paced and sometimes high-pressure environment
  • Basic computer skills and excellent phone disposition
  • Willingness to work independently or as part of a team
  • Currently living in Malta

This position requires occasional weekends and shifts 

Skill-sets and Requirements

.

Job Reference: DQ302

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Media
  • Languages
    English, German

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    DQ302
  • Date Published
    12/04/2022
  • Status
    Shortlisting

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