Customer Care Hero


Our client is looking to recruit a Customer Care Hero to join their growing customer service team in Malta. Your key responsibilities will include:

  • Delivering the best customer experience solution while acting as a direct point of contact for customers
  • Resolving queries both from internal and external customers in a timely manner
  • Handling issues through different communication channels, such as online chat, telephone, emails and social media platforms
  • Troubleshooting tickets and service requests and escalating accordingly
  • Upselling and promoting the products and services to engage further customers and grow the business
  • Support the team by coming up with innovative solutions to problems, sharing ideas, reporting trends and challenging oneself
  • Guiding the customers and providing advice towards the best possible solution 


Education and Qualifications

  • Minimum O' Level qualification in Maltese and English
  • Excellent verbal and written communication in Maltese and English
  • Experience in a customer-driven environment
  • Exposure to Microsoft Suite products


Desired skills

  • Excellent communicator
  • Able to work under pressure and adhere to deadlines
  • Customer-oriented
  • Fluent in English and Maltese


This role is shift-based, with working hours ranging from 6 am to 10 pm (8 hours per shift), including weekends and public holidays. 

  • Primary job focus
    Customer Service
  • Job type
  • Employment level
  • Employer industry

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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