Contact Centre Officer

€17,000 - €18,500  |  Malta

A Contact Centre Officer position is currently available with one of Malta's leading Banks. Reporting to the Senior Contact Centre Officer, your responsibilities will include:

  • Attending promptly and appropriately to inbound customers’ calls
  • Logging calls, annotating any follow-up, and making best effort to resolve queries in the first instance 
  • Guiding customers to make the most effective use of Bank’s services and promoting use of the Bank’s direct channels 
  • Achieving set levels of service and continuously strive to improve the quality of service
  • Ensuring compliance with Bank’s policies, guidelines and underlying procedures at all times
  • Performing standard office procedures including processing mail, answering phone calls, ordering supplies and filing

Education & Experience

  • Good verbal and written communication skills, in Maltese and English is a must
  • A diploma or degree level of education, ideally in a banking/finance related field or otherwise
  • Previous experience in a similar role would be considered as an asset



  • Must be customer oriented and possess problem solving skills
  • Reliable, organised, meticulous and prepared to work under pressure
  • Be team player while still being able to work independently when needed
  • Computer literate and conversant in MS Office applications

This role would be on an AM/PM shift basis from Monday to Saturday, the first shift would be from 7:45 - 14:30 and the second shift would be from 13:15 - 20:00.

Job Reference: NW558

  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
  • Employer industry

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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