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Contact Centre Officer - French  Speaking

Malta
  • primary job focus
    Customer Service
  • job type
    Full Time
  • employment level
    Graduate
  • employer industry
    Banking
  • salary
    Undisclosed

Contact Centre Officer - French  Speaking

In this position of  a French Speaking Contact Centre Officer here in Malta you responsibilities will be for

Responsibilities:

  • Onboarding new customers by requesting and checking relevant documentation, performing basic AML and KYC due diligence, setting up new accounts and keeping applicants informed of the status
  • Answering incoming calls and responding to customer emails and secure messages
  • Handling customer inquiries, managing and resolving customer complaints, escalating technical issues and providing customers with products and services information
  • Executing client instructions such as payments, trades, migration of investment portfolios, account opening and closure and change in contact details
  • Updating customer information, checking customer details and accounts through the Bank’s systems
  • Supporting the Bank’s marketing and commercial plan by promoting savings and wealth products
  • Other duties as may be determined from time to time by the Contact Centre Manager

    Skills and Experience:
     
  • A native level of verbal and written communication skills in both French and English
  • Good attention to detail
  • Business oriented and customer centric attitude
  • Ability to work on own initiative with minimal supervision
  • Flexibility with regard to tasks and working hours
  • Previous experience in a customer service role will be considered as an asset
  • Basic knowledge of banking and financial products is desirable
  • Preferabaly candidate will be currently living in Malta

    Hours are on a shift basis Mon - Fri & Sat morn 8am -8pm - Health insurance, life insurance

    Job Reference - MT 2705/17
    ~
    Our client is a bank which aims to provide  personalised financial solutions to its clients.

KONNEKT Search & Selection

Catherine Ratcliffe

356 22588048

Questions? Email Catherine
  • job reference
    MT 2705/17
  • closing date
    27/10/2017
  • date published
    28/09/2017
  • status
    Processing