Contact Centre Agent

Malta  |  €14,375 - €15,880 

Our client is seeking a Contact Centre Agent to handle customer queries for assistance services. Your responsibilities will include:

  • Attending promptly and appropriately to inbound customers’ calls and emails ensuring high level of customer service are maintained and exceeded at all times
  • Making best effort to resolve queries and complaints in the first instance 
  • Completing all documentation and data entry to a high standard and in a timely manner
  • Attentively offer alternatives and solutions to customers whilst delivering results
  • Achieving personal and company targets 

Monday to Friday 08.00-16.30hrs & Wednesday rostered between 08.00-19.00hrs

Salary + Performance Bonus

Skill-sets and Requirements

  • Fully fluent in Maltese and English is a must
  • Superior listening, verbal, and written communication skills
  • Must be customer oriented and possess problem solving skills
  • Able to work on own initiative with minimal supervision
  • Previous experience in a customer care role is preferred

Education & Experience

  • Computer literate, preferably in possession of ECDL certificate
  • O'Level standard of education

Job Reference: LW360


  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Entry (0-12 months)
  • Employer industry
    Business Support Services
  • Languages
    English, Maltese

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    LW360
  • Closing Date
    19/01/2022
  • Date Published
    07/01/2022
  • Status
    Interviewing

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