Client Support Specialist

Malta  |  €22,000 - €25,000 

Our client, who specialises in the Finance Industry, is currently recruiting for a Client Support Specialist. The responsibilities include:

  • Acting as the first line of support for any issues encountered on the company's platforms
  • Identifying issues and working on resolutions
  • Providing alternative solutions
  • Escalating technical issues whenever necessary
  • Conducting online tutorials with clients of the company's platforms
  • Monitoring the network and systems in order to pre-determine any issues clients might experience
  • Keeping updates and activities up to date on the company CRM

Working hours - Shift basis between 8am and 7pm Monday to Friday and occasional Sunday shifts.

Skill-sets and Requirements

  • Previous experience in a similar role within the Finance, Technical. Igaming or Banking industry
  • Proficient in both oral and written English
  • Good knowledge of Microsoft Excel
  • Customer Oriented
  • Excellent Organisational Skills

Benefits

  • Hybrid working environment
  • Parking allowances
  • Preferential home and personal loan rates
  • Discounted gym memberships

Job Reference: GA487


  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Financial Services

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    GA487
  • Closing Date
    29/07/2022
  • Date Published
    22/06/2022
  • Status
    Shortlisting

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