Client Success Manager

  Central Malta  |  €40,000 - €50,000 Annually 

Our internationally known client is on the lookout for a Client Success Manager to join their team in Malta. Reporting directly to the Head of Operations, the chosen candidate will work fully remotely and be responsible to:

  • Actively cultivate strong relationships with clients to foster trust and partnership;
  • Identify opportunities for collaboration or expansion of services and communicate these to Product Development (PD) teams;
  • Manage the entire onboarding process, from initial discovery, calls with PDs to launch calls;
  • Ensure all deadlines are met and promptly address any issues that arise during the process;
  • Promote a culture of teamwork within the organization;
  • Ensure internal stakeholders are aligned and working collaboratively to deliver the best outcomes for clients;
  • Develop and refine processes to enhance the client experience continuously;
  • Focus on providing a seamless and connected journey for clients, with a commitment to ongoing improvement;
  • Take ownership of managing client programs from start to finish, ensuring they run smoothly and meet quality standards;
  • Guide clients through the onboarding process, providing clear instructions and support to ensure their comfort and confidence;
  • Maintain ongoing communication with clients to address any concerns and ensure they understand their responsibilities;
  • Document and showcase the impact and results of client programs through compelling client stories;
  • Highlight the value delivered to clients and the broader community through these programs.

Skill-sets and Requirements

  • Experience in customer support, building clients relationships, ideally in SaaS, would be a must
  • Must possess a driven, goal oriented attitude, with the ability to deliver outstanding work both independently and in a team
  • Outstanding presentation, and written and verbal communication skills in English
  • Great attention to detail and a data-driven approach, meticulously organised and self-motivated
  • Must be able to work flexibly, able to evolve your approach to match the evolving needs of clients and colleagues
  • Must be currently residing in Malta

Education & Experience

Any related certification to Sales, Self Development, Relationships, and Business is considered will be given preference.

Benefits

  • Remote working
  • Career growth
  • Performance Bonus

Job Reference: LX611


  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Experienced (3 years +)
  • Work Location
    Fully Remote
  • Employer industry
    Education & Training
  • Languages
    English

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    LX611
  • Closing Date
    29/02/2024
  • Date Published
    09/02/2024
  • Status
    Evaluating CVs

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