Client Care Specialist

Malta

In the position of Client Care Specialist, you will be reporting to the Senior Specialist and you will be responsible for:

  • Handling incoming customer calls and assisting them in technical queries, ordering of parts, sales inquiries and follow-ups, finance and insurance-related queries
  • Replying to customers on Digital media, such as Facebook pages, messenger, live chats and service email
  • Processing documentation on parts arrival 
  • Booking Services for clients, monitoring and validating online service bookings and online orders/payments of parts
  • Meeting monthly targets and upselling (outbound calls) for service plans and servicing
  • Assisting the HR in recording employee sick leave and carrying out other duties as required 
     

Education and Experience

For this vacancy you will need:

  • Diploma in Mechanical Engineering (MQF Level 4)
  • 2 - 3 years of experience in a customer-facing position
  • Proficient in Microsoft Office Suite
  • Previous experience in a technical role will be given preference 
  • Excellent level of Maltese and English - both written and spoken
     

Skills

  • Strong communicator
  • Problem-solving attitude
  • Patient and a good listener 
     

Job Reference Code: UL628


  • Primary job focus
    Customer Service
  • Job type
    Full Time
  • Employment level
    Entry
  • Employer industry
    Automotive, Industrial Goods & Services
  • Languages
    English, Maltese

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

  • Job Reference
    UL628
  • Closing Date
    20/12/2019
  • Date Published
    09/10/2019
  • Status
    Shortlisting

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