Call Centre Agent

Malta  |  €15,000 - €18,000 

Our client is seeking a Call Centre Agent to handle incoming calls for assistance services and to provide back-office administrative support to the clients

Responsibilities and Duties

  • Answer and handle incoming calls for assistance services
  • Correspond with foreign and local third parties by email
  • Identify, research and resolve customer queries using applicable software
  • Document all call information according to standard operating procedures
  • Complete call logs and reports
  • Other call centre related duties as assigned

Qualifications and Skills

  • Proficient in relevant computer applications including the ability to learn and navigate new software
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle the stressful situation appropriately
  • Ability to effectively manage multiple priorities and work in a dynamic environment
  • Experience in a call centre environment
  • Knowledge of customer service practices and principles 
  • Fully fluent in English and Maltese is a Must
  • Currently living in Malta

    The position is on a shift basis (we are open 24/7) Roster basis

Skill-sets and Requirements

Fully fluent in English and Maltese is a Must

Job Reference: JW818

  • Primary job focus
    Customer Service
  • Job type
  • Employment level
    Entry (0-12 months)
  • Employer industry
    Financial Services
  • Languages
    English, Maltese

Customer Service Jobs in Malta include roles that link the customer to the organisation, and ensure customer satisfaction with the product or service received. Jobs in customer service include customer support, front office, technical support and call centre roles.

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