Relationship Manager - Native English

Malta  |  €25,000 - €28,000 

In this job of a Relationship Manager - Engish speaking,  working within an international organisation and based in the Malta Office, reporting to the Managing Partner your responsibilities will include:

Responsibilities

  • You will serve as the primary client contact and advocate for day-to-day activities necessary for the client application and escalate issues and requests when needed
  • You will manage key client relationships through regular contact and visits (if applicable)
  • Build and execute a client-centric relationship framework inclusive of regularly scheduled status calls & application reviews
  • Establish and maintain customer satisfaction through account planning, proactive client communications and issue remediation
  • Continuously identify and exploit cross-selling opportunities that embed the firm and its offerings with client needs
  • Leverage internal resources to assist the client with meeting the requirements of their application

Skill-sets and Requirements

  • You will hold solid experience of account management preferrably within investments, insurance, private bank or wealth management
  • Proven track record of successfully building and nurturing multi-level client relationships
  • Ability to identify opportunities to cross-sell the companies services
  • Be proficient in Microsoft Word, Excel, PowerPoint and CRM
  • Have a Native level of English
  • Must be currently living in Malta
  • Be very well presented and well spoken

Benefits

  • Full time hours of 35 per week
  • Health and Life insurance after probation
  • Company performance bonus

Job Reference: CX307


  • Primary job focus
    Customer Relationship Management
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Financial Services
  • Languages
    English
  • Job Reference
    CX307
  • Date Published
    13/01/2022
  • Status
    Shortlisting

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