Our client is seeking a Concierge and Real Estate Associate to act as an ambassador of the company with both internal and external stakeholders, the successful candidate is required to offer a level of hospitality that meets and exceeds our
clients’ expectations, whilst providing ideas about amenities and experiences, organizing itineraries and reservations.
Responsibilities
- Meeting clients on arrival in Malta and accompanying them to their accommodation.
- Manage itineraries and reservations for clients when required
- Support the Real Estate team in administrative duties such as filing, scanning, and maintenance of the internal database.
- Support the Property Management team with their daily tasks.
- Manage, maintain and create new relationships with service providers to enable an adequate portfolio of services that are made available to clients
- Have the necessary contacts to handle emergency situations
- Interface with key stakeholders through multi-channels; mail correspondence, telephone and email to ensure enhanced service delivery
- Act as a trusted advisor to our clients, thus contributing to the overall client experience
- Work as part of a team in delivering a diligent and timely service that will require flexibility to address other tasks outside of your core role as and when they arise
- Focus on personal development through learning more about the different areas of the business by means of interaction and collaboration
Requirements
- The ability to recognise and respond to diverse thinking styles, learning styles, cultural qualities and a global mindset.
- You will hold an excellent command of the English language
- Previous experience within the hospitality industry
- Have a positive solution-oriented attitude complemented with a high level of integrity, to facilitate the business in a compliant manner
- Experience with managing several service providers and dealing with emergency situations
- Possess immaculate communication and presentation skills
- Excellent relationship building skills
- Currently living in Malta
Skill-sets and Requirements
Previous experience within the hospitality industry
Job Reference: GA747
