Compliance Senior Executive - iGaming


A new role as a Senior Executive – Player Protection & Responsible Gaming is now available. Reporting directly to the Manager - Investigations & Player Protection your responsibilities will include: 

  • Managing the day-to-day support and responsible gaming functions within the organization.
  • Assisting with the development of responsible gaming policies and procedures and assessing implementation by licensees through reviews of audits in line with set standards.
  • Maintaining up-to-date risk rating of all Licensees and ensuring that all issues are logged in according to procedures. 
  • Coordinating awareness campaigns by conducting awareness programmes and training with both internal and external stakeholders on the different elements of Responsible Gaming and Player Protection.
  • Conduct research and stay current with trends in Responsible Gaming.
  • Supervise the Player Support Unit and ensuring that player complaints are addressed in a timely manner.
  • Monitoring the performance of Player Support and Responsible Gaming officers, whilst ensuring individual development through periodic reviews and day to day coaching.
  • Provide regular updates to Senior Management and relevant Committees, as required by the business.
  • Attending conferences and fora which are relevant to Player protection, as required by the business.

Skill-sets and Requirements

  • In possession of Good Leadership Skills, ability to give directions, mentor and motivate the respective team
  • Ability to work under pressure in a fast-paced and changing environment
  • Ability to organise and present findings, and recommendations in a timely and concise manner (both verbal and written

Education & Experience

  • In possession of a degree in Business Management/Law/Social Policy/another related field or equivalent
  • In possession of relevant Gaming experience in Regulatory functions, particularly in the field of Responsible Gambling and Problem Gambling shall be considered an asset
  • Experience in auditing or advisory industries shall be considered an asset
  • A very good command of the English language
  • Strong report writing skills and use of business English
  • Proficiency in use of computing applications for data analysis and reporting

Job Reference: UO732

  • Primary job focus
    Customer Relationship Management
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Public Sector
  • Languages
  • Job Reference
  • Closing Date
  • Date Published
  • Status

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