Cards Operations Officer

Malta  |  €25,000 - €30,000 

Our Client a leading payments service provider tapping into the acquiring segment is seeking to recruit a Cards Operations Officer;


  • Handling card personalization/quality check/packaging/delivery;
  • Handling card renewal, card plastic stock/card packaging stock inventory;
  • Overseeing/co-ordinating manufacturing of card bodies/chips;
  • Being point of escalation for customer service support for card related products;
  • Being point of escalation to resolve  internal and/or external queries& complaints relating to cards operations in a timely manner and in line with service levels;
  • Identifying and handling card product/service issues in close collaboration with  IT, Finance or Operations teams;
  • Handling Merchant queries, day -to-day management of  transaction rejects / merchant reconciliation/settlement (liaise with Finance team);
  • Contributing to ad-hoc projects.

Skill-sets and Requirements

  • Proficient in the English language.
  • Good knowledge about the card and payment industry;
  • Previous work experience related to Cards (Mastercard & VISA) from an issuing or an acquiring business;


  • Discretionary performance Bonus
  • Health Insurance
  • Wellness Allowance
  • Yearly Eye Tests
  • Team Building activities and Beer Fridays
  • Hybrid Working Model and flexibility

Job Reference: TF652

  • Primary job focus
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Financial Services
  • Languages

Banking Jobs in Malta entail the provision of financial advice to both commercial and private clients within banks and other organisations within the finance industry. Jobs in Banking within this sector include consumer and corporate lending, credit management, investment jobs and risk evaluation.

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