Banking Operations Officer (Dutch speaking)

Malta  |  €23,000 - €25,000 

One of our clients, specialising in the Banking sector, is currently seeking to onboard a Dutch-speaking Banking Operations Officer to join their team:


  • Acquiring a deep understanding of our products and procedures.
  • Answering incoming calls and replying to emails from prospective and existing customers in relation to our products and services.
  • Executing customers’ instructions and daily updating of accounting records.
  • Following up on customers’ requests that cannot be answered immediately and conducting the necessary internal investigations.
  • Developing strong partnerships with customers delighting them with your insight and listening skills. 
  • Performing administrative tasks related to the operation of banking platforms in use.
  • Processing the allocation of payments.
  • Professional and respectful debt collection through calls and follow ups with customers.
  • Performing other operational tasks in relation to retail deposits and client onboarding.

Skill-sets and Requirements

  • Must be fluent in Dutch and English with excellent verbal and written communication skills
  • Good command of excel and database management
  • Proven experience in a customer service role
  • Must have a basic knowledge of banking, credit control and factoring

Education & Experience

An A 'level minimum standard of education

Job Reference: BP402

  • Primary job focus
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
    Financial Services
  • Languages
    Dutch, English

Banking Jobs in Malta entail the provision of financial advice to both commercial and private clients within banks and other organisations within the finance industry. Jobs in Banking within this sector include consumer and corporate lending, credit management, investment jobs and risk evaluation.

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