Front Office Assistant

Malta  |  €18,000 - €20,000 

Our client, that operates within the financial services industry, is currently looking to recruit a Front Office Assistant to join their team. Forming part of a team of two Front Office Assistants, your duties will include;

  • Welcome and greet walk-in customers, providing immediate assistance 
  • Assist customers with new loan enquiries by providing necessary information and directing them through the application process 
  • Assist customers with the signing of loan contracts 
  • Handle all incoming calls and answer them in a polite and pleasant tone and route them to the appropriate staff and/or take a message 
  • Handle monthly payments from customers (walk-ins and online) 
  • Actively promote the conversion of payments to Direct Debit 
  • Act as a first line of defence for AML and compliance 
  • Keep the front desk and office tidy 
  • Answer questions and address complaints according to company procedures 
  • Receive letters, packages etc. and distribute them 
  • Prepare outgoing mail 
  • Check, sort and forward emails 
  • Monitor office supplies and place orders when necessary 
  • Keep updated records and files 
  • Take up other duties as assigned

Skill-sets and Requirements

  • Previous experience within a front office or an administrative role
  • Ability to speak, read and write Maltese and English fluently
  • Diplomacy and the ability to get along well with all staff and clients
  • Good problem-solving skills, ability to multi-task, basic maths skills, ability to work under pressure, etc., are some of the other required skills
  • A courteous listener with high levels of tolerance in case of conflict

Job Reference: GN151

  • Primary job focus
  • Job type
    Full Time
  • Employment level
    Intermediate (1-3 years)
  • Employer industry
  • Languages
    English, Maltese

Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.

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