Call Centre Administration Assistant

Malta  |  €19,000 - €19,000 

Our client is seeking a Call Centre Administration Assistant, reporting to the Operations Manager you will be responsible for:

Responsibilities

  • To receive incoming calls to our call centre as necessary providing a high level of service as required by the company and by its clients in relation to the products being provided by the company.
  • Outgoing calls as necessary to ensure a high level of service and to perform quality control as required by the company and by its clients in relation to the products being provided by the company.
  • Perform any assistance work, data collection and data input with care and accuracy as necessary in order to provide clients with the services required.
  • Monitor the performance of specific products or processes and report to management and carry out actions related to specific procedures as requested by management.
  • Perform any related tasks as requested by management and necessary for the upkeep of the company’s services, assets or premises.

    Requirements
  • You will be computer literate and familiar with Microsoft Office applications
  • Be an excellent team player
  • Have problem-solving skills and a strong customer-oriented attitude
  • Possess telephone etiquette, communication and organisational skills
  • Experience in the following sectors is considered an asset: Call-Centre, Customer Care, Assistance services
  • An excellent level of both English & Maltese is a must for this role
  • Currently living in Malta


Working hours on a shift/ Roster basis - Monday - Friday  ( You will be required to work two out of six weekends )

Skill-sets and Requirements

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Job Reference: GW222


  • Primary job focus
    Administrative
  • Job type
    Shift
  • Employment level
    Entry (0-12 months)
  • Employer industry
    Financial Services
  • Languages
    English, Maltese

Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.

  • Job Reference
    GW222
  • Closing Date
    14/10/2022
  • Date Published
    23/09/2022
  • Status
    Processing

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