Front Office Agent

€16,800 - €16,800  |  Malta

Responsibilities:

  • Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints
  • Check-in / Check-out Procedures
  • Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required
  • Keep a good rapport with all Tour Operator couriers and group leaders
  • Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained
  • Promote all Hotel Sales and in-house facilities
  • Check and monitor any functions taking place at the time
  • Ensure all staff hand-over procedures are carried out at shift change and that all check & task lists have been completed
  • Assist in checking VIP arrival rooms and spot checking rooms prior to guests’ arrival
  • Ensure that full night audit systems procedures are carried out and all reports are issued and distributed accordingly

Requirements:

  • A good standard of education
  • Fluency in English; another European language will be considered as an advantage
  • Be computer literate
  • Has experience working on a hotel system; knowledge of Opera will be considered as an advantage
  • Has previous working experience in Front of House operations
  • Able to work on his/her own initiative and take decisions when not supervised
  • Willing to work flexible hours including weekends
  • Currently living in Malta

    Working hours will be one day in and one day out  8am - 8pm over 7 days
     

  • Primary job focus
    Administrative & Clerical
  • Job type
    Full Time
  • Employment level
    Experienced
  • Employer industry
    Travel & Lesuire

Administrative Jobs & Clerical Jobs in Malta both aim to provide clerical and administrative support to businesses. Jobs in administration and clerical roles include admin, accounts administration, clerk, customer support, front office, office support, personal assistant and secretary roles.

  • Job Reference
    WP927
  • Closing Date
    31/05/2019
  • Date Published
    02/05/2019
  • Status
    Shortlisting

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